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The term balanced scorecard became part of the professional accounting vernacular in the early 1990s. This nontraditional approach to measuring strategic performance was developed by Dr. Robert Kaplan and Dr. David Norton. As the name implies, the goal of the balanced scorecard is to provide stakeholders with a balanced view of the performance of an organization. In this Discussion, you will refer to an example from your professional career to consider the role of balanced scorecards in an organization.
RESOURCES
Be sure to review the Learning Resources before completing this activity.
Click the weekly resources link to access the resources.
To prepare for this Discussion:
- Consider an example from your professional career of when the implementation of a balanced scorecard might have been beneficial to articulate the organizational goals and objectives to the department, area, or team in which you worked.
BY DAY 3
Post an analysis of the role of balanced scorecards in an organization, to include the following:
- Describe an example from your professional career, current or past, in which the use of a balanced scorecard might have had a positive impact on your understanding of how the performance of your department, area, or team contributed to the achievement of the organization’s overall goals and objectives.
- As a manager, analyze how you could utilize a balanced scorecard to ensure your department, area, or team was meeting the organization’s goals and objectives. What measurement(s) might you consider and why? (Provide at least one example of a measurement from at least one of the four perspectives of the balanced scorecard: financial, internal operations, customer, and learning and growth.)
Refer to the Week 2 Discussion Rubric for specific grading elements and criteria. Your Instructor will use this grading rubric to assess your work.
Read some of your colleagues’ postings.
BY DAY 5
Respond to two or more of your colleagues’ posts in one or more of the following ways:
- Ask a clarifying question about the example your colleague described.
- Relate your own experience of how a balanced scorecard might have had a positive impact on your understanding to the situation your colleague described.
- Provide an insight you gained from your colleague’s perspective on how a manager could utilize a balanced scorecard to help ensure all stakeholders not only understood organizational goals and objectives but were working to meet them.
Return to this Discussion in a few days to read the responses to your initial posting. Note what you have learned or any insights you have gained as a result of the comments your colleagues made.
